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CXOne Expert Awards Site

Moen

Nomination Details

Engineering and protecting the water of tomorrow. Our products are built to champion and conserve Earth’s most precious resource. To make reducing water wastage effortless, while improving how we experience it. Because water designs our life, and our mission is to keep it that way.

As the #1 faucet brand in North America, Moen offers a diverse selection of thoughtfully designed kitchen and bath faucets, showerheads, accessories, bath safety products, garbage disposals and kitchen sinks for residential and commercial applications each delivering the best possible combination of meaningful innovation, useful features, and lasting value.

Moen has been a shining example of how to use a CXOne Expert site to its fullest potential.  Year over year Moen has significantly grown its organic search traffic to direct hundreds of thousands of users to its site for self-service.  Internally, Moen has also used the CXOne Expert site to host employee onboarding documentation, which has enabled them to drastically reduce the onboarding process from 16 weeks to 8 weeks.  During the pandemic, their CXOne Expert site allowed them to transition to remote work within 24 hours, and because of the success of this roll-out, they were able to hire remote employees outside of Northeast Ohio for the first time in company history.  

 

Join us in celebrating the team at Moen!

Team

Andrew Cifranic - andrew.cifranic@moen.com

Suzanne Kaade - suzanne.kaade@moen.com

 

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