2025 Awards Winners
- Community Leader Award
- This award recognizes the customer who has been active amongst its peers in the CXone Expert community. This customer has shown enthusiasm in participating in and host customer meetups, one-on-one meetings with other customers, as well as providing feedback back to CXone Expert.
- Expert Award
- This award recognizes the customer who is a leader in CXone Expert site utilization. You are maximizing the use of your CXone Expert site to further your business goals and objectives. This can be exemplified through increased revenue, decreased ticket volume, overall customer/employee satisfaction and adoption, or efficient processes.
- Global Presence Award
- This award recognizes the customer who has utilized CXone Expert to expand their global footprint. Examples could include the use of additional language sites and the implementation of a translation tool.
- Innovation Award
- This award recognizes the customer who has thought outside the box. This customer has developed features and functionality within their CXone Expert site to further optimize its capabilities as well as the efficacy of its processes.
- KCS Award
- This award recognizes the customer who has shown excellence in the practice of Knowledge Centered Service.
- Metamorphosis Award
- This award recognizes the customer who has taken best practices acquired from Customer Meetups, CSM meetings and CXone Expert success materials and has transformed their CXone Expert experience into one that has yielded significantly positive results. Have you drastically decreased your ticket volume? Have you seen a high return on investment through ticket deflection? Have you decreased your employee onboarding process through the digital presence of your materials?