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CXone Expert Awards Site


Nomination Details

My name is Jessica Betterly and I’m a team of one, in charge of the Sylogist Knowledge Center. I’ve been in this role for the last seven years, working largely on my own but with a lot of support from co-workers and management.

But that doesn’t mean it isn’t isolating and I’m sure I’m not alone, between team structures, a pandemic, and workload, I think we all could benefit by a strong CXOne Expert community.

The only way to get there is to keep finding ways to reach out, through our meetups, through the board.

To help support that, I try to attend every meetup I can and ask questions, learning as much from others’ comments as from the presenters. And I try to post on the board, sometimes with a question and sometimes to respond to someone else.

As for providing feedback to the CXOne Expert team, well, I’m never unwilling to enter a ticket or bend my CS rep, Mike’s, ear with what I want the software to do, whether it’s a feature or a reporting need. I’ve been on the Product side of software design and know that the voice of the customer is invaluable.

Thanks so much for this nomination!


Jessica Betterly -

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