Alarm.com

Nomination Details

We enabled CXOne Expert's Instant Translation tool to prevent our localization team from having to manually translate 9,000+ articles into several languages. As a result, users translated our site thousands of times into 13 different languages. We used the Language Report as well to determine that many users were browsing in a different language, which led us to add some code that automatically changes the language toggle when a different browser language is detected. 

However, in the cases where machine translation may not be sufficient in some countries for content such as hardware installation guides, we developed a way to toggle between different languages of manually translated content all on one page without needing to reload. 

With the combination of machine and manual translation tools, we're able to provide a localized version of any article that requires more advanced terminology and needs to be 100% accurate.