Tui

Internal Content -TUI KnowHow Content is used by:

• Contact Center agents inhouse and outsourced in
• >20 countries on 4 continents
• Retail agents across Europe
• TUI Agent Assistant AI bot
• B2B FAQs for retail shops
• Agent usage over the last 6 months of 2024 (Q3 and Q4) = 74% usage rate

External Content - TUI KnowHow Content is used by: 

• Customer facing FAQ sites on 11 main TUI websites plus several smaller brand sites
• Global chatbot on 3 main TUI websites plus smaller brand sites

tui global presence

Team

• Aimee Rayner | Retail Standards Manager | UK 

• Jessika Kubsch | Head of Knowledge Management & Communication | Germany 

• Kristina Sokka | Customer Sales & Service Support Lead | Norway, Sweden, Denmark & Finland 

• Peter Schuil | Manager Business Performance Management | Belgium & Netherlands 

• Sabrina Henning | Global Manager Customer Service Knowledge Management, Chatbot, FAQ & Agent Assistant 

• Samantha Palmer | Knowledge Editor | UK & Ireland 

• Vasiliki Stefanopoulou | Service Design Executive | worldwide 

• Sabine Gassner |Teamlead B2B Servicecenter Austria | Austria & Eastern Europe 

• Andrea Geyer | Business & Process Analyst | Switzerland