bswift

About the Nominee

As a benefits outsourcing company, bswift LLC has been simplifying the complex world of benefits administration since 1996.  Serving hundreds of companies and millions of people nationwide, bswift aims to alleviate paperwork and compliance headaches from employers’ plates, streamline HR processes, reduce administrative costs, and empower employees to understand, manage, and utilize their benefits effectively.  The customer service organization, comprised of over 200 representatives, are experts in benefits, insurance, and customer service.  However, the content tools used to support their jobs were outdated, cumbersome to maintain, and lacked metrics for tracking performance.