| Enable AI-assisted search responses for all users |
- Enabled GenSearch for internal users in April
- Used Pendo to capture additional feedback regarding negative experiences
- Presented an overview and training at our user conference in June
- Enabled GenSearch for external users in July
- Continuous review of feedback to improve GenSearch responses
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| Migrate to new Editor to take advantage of new capabilities and AI functions |
- Worked with Expert to update syntax for custom Conditional Content groups in legacy editor
- Added custom configurations in new editor
- Updated styling for the new accordion feature and used JavaScript to convert existing expanders to accordions
- Added new accordion templates to replace expander templates
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| Improve search on page functionality |
- Add a global expand/collapse button when a page contains an expander/accordion
- Auto-expand all when user selects Ctrl F
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| Allow public-facing content |
- Added public-facing content identifier
- The sign-in link is visible on all pages when user is not signed in
- Custom header and footer for anonymous users
- Share options, classifications, and pagination are hidden from anonymous users
- Updated URL generated when signed-in users share a public-facing page
- Updated Pendo snippet to capture analytics for anonymous users
- Added Pendo guides to announce and highlight new content
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| Identify pages that are linking to a source |
- Created a template that can be added to a page to identify any other pages that are linking to it.
- This alerts Editors to potential broken links if they delete the page.
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| Rebrand two products using variables |
- Used global variables to update all related content when two of our major products were rebranded in the last year
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| Create video libraries with interactive tutorials, how-to videos, and training class recordings |
- Expanded our use of video libraries to additional areas
- Added interactive tutorials
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| Interactive training materials for new Editors |
- Created interactive tutorials for Editors to learn the Expert system and best practices
- Reduced training time for Editors
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| New content design templates |
- Learning Outlines - searchable learning paths
- Tabbed articles - multiple tabs within one article
- Editable flowchart - for linear processes
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