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CXone Expert Awards Site


Nomination Details

We are Netsmart Technologies, a Healthcare IT (Information Technology) company based in the Kansas City metro area. We've been Mindtouch/CXone Expert customers since 2014 and our site had gotten a little out of hand. By spring of 2021, the team in charge of our wiki had undergone a major change and, rather than choose a new vendor as the previous team had decided, we looked at all the available tools and features of CXone Expert and decided it was a way better deal to stay put. We were nominated for the Innovation Award because of our out-of-the-box thinking about what we could accomplish in too little time with too few people. We developed functionality to use within the NRC to enable us to move thousands of articles while fixing their broken structure at the same time. Though our new “Netsmart Resource Center” is still in progress, we've transformed our content architecture into something easy for our clients and associates to navigate and learn from. Thank you in advance for your vote for the Innovation Award!


Carol Hattrup -

Gloria Lyons -

Sarah Owings -

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