KCS Award Winner: Waters

Nomination Details

Waters Technology Corporation is the world's leading specialty measurement company focused on improving human health and well-being through the application of high-value analytical technologies and industry leading scientific expertise. The company manufactures laboratory instruments and instrumentation systems for the research and testing of water.

The Waters Knowledge team are avid practitioners of KCS which enables them to ensure the content their users need in order to self-serve is not only available, but reliable, authoritative, and answers real questions their customers have. Internally, their practice also promotes Expert Center Engineer proficiency development to ensure agents can become experts in the products and knowledge they support.