Metamorphosis Award Winner: Netsmart

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Nomination Details

We are Netsmart Technologies, a Healthcare IT (Information Technology) company based in the Kansas City metro area. We've been Mindtouch/CXone Expert customers since 2014 and our site had gotten a little out of hand. By spring of 2021, the team in charge of our wiki had undergone a major change and, rather than choose a new vendor as the previous team had decided, we looked at all the available tools and features of CXone Expert and decided it was a way better deal to stay put. We were nominated for the Metamorphosis Award for collaborating closely with our CXone Expert team for over a year, utilizing best practices acquired from meetups and meetings, and gleaning best practices from CXone Expert training ... and then completely transforming our platform experience into one that has yielded significantly positive results. Our metamorphosis was highlighted in our very own customer meetup, where we showed off our completely new user interface and user experience. We also showed off our most hilarious past content mistakes and the impact of combing through and fixing them. Though our new “Netsmart Resource Center” is still in progress, we've transformed our content architecture into something easy for our clients and associates to navigate and learn from. Thank you in advance for your vote for the Metamorphosis Award!