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CXone Expert Awards Site

Liaison International


Nomination Details

The Liaison International Education & Knowledge team remains engaged in the community, actively participating since its establishment.  

In the past year, our achievements include: 

  • Ensuring attendance of at least one team member at meetups. 
  • Delivering presentations at numerous meetups focusing on Customer Experience Best Practices and a session on Chatbots. 
  • Engaging in one-on-one consultations with diverse peers beyond the Community meetups. 
  • Consistently contributing to the CXOne Customer Community by providing feedback and offering advice. 
  • Furnishing regular feedback to the Expert, suggesting enhancements to improve the product's functionality for all users. 



  • Stephen Naso, Director of Education & Knowledge
  • Katie Wedgewood, Knowledge Strategist
  • Sarah Welch, Education & Knowledge Consultant
  • Ardan Sharp, Documentation Manager


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