Nelnet Business Services
Nomination Details
We are honored to be considered for the award recognizing innovative thinking and implementation of enhancements in our CXone Expert site.
In the last year, we've significantly changed our content structure and navigation elements, resulting in a better user experience and a streamlined and consistent format for content contributors.
Here are the focuses:
1. Clarity for expanding and collapsing a learning path
2. Custom internal-only tabs
3. Static Table of Contents in a side tray
4. Static ratings and feedback bar
5. SSO improvements
| Feature | Description and Results | Display |
|---|---|---|
| Learning Path display update |
The default expand feature for learning paths wasn't as intuitive as we wanted it to be for our users. There was already a "View Pages" option, but it was hidden! We unhid the option and |
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| Internal Only Tabs | We wanted to include both internal and external content within a guide, but the "internal only" tab displayed to all users, even though they couldn't see the articles in that section. We added JavaScript and CSS to hide the tab from external users and style it to make it stand out for internal users |  |
| Table of Contents |
Due to content reorganization, the Table of Contents is critical for users to navigate to relevant sections. We wanted the TOC to be more visible and remain visible while the user scrolls down the page. We chose to keep the |
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| Pinned Feedback | Based on the "average scroll on page," it was clear that many users simply did not see the rating and feedback options at the end of articles. We pinned our feedback bar to the bottom of the page so it was always visible regardless of how far the user scrolled. |
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| Sign in Page |
We've had an option for users to sign in with SSO by selecting the appropriate product from a drop-down menu on the sign-in page. However, |
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Team